Bidder Reviews for Artemis Fine Arts (1,417)

Thank you so much for your review! We are very happy to hear how satisfied you were with our shipping department's service! We hope to see you again! Kindest regards, Kristen Gacoin-Client Relations Manager ~ Artemis Gallery

Thank you for taking the time to post such a nice review! We are very happy to know you're so pleased and we look forward to assisting you again! Kindest regards, Kristen Gacoin-Client Relations Manager ~ Artemis Gallery

Thank you for your wonderful review! We appreciate your business! Kindest regards, Kristen Gacoin-Client Relations Manager ~ Artemis Gallery

Thank you very much for the fantastic review! We appreciate your business!

We appreciate your kind words and wonderful review, Raymond! We enjoy working with you and look forward to assisting you again in the future!

Thank you so much! We appreciate your business!

Thank you for your review! We appreciate your business and please don't ever hesitate to let us know what we can assist you with in the future! Kindest regards, Kristen Gacoin-Client Relations Manager ~ Artemis Gallery

Thank you very much, Tod! We appreciate your review!:) ~ Kristen Gacoin-Client Relations Manager, Artemis Gallery

Thank you so much for the wonderful review! We appreciate your business and we are so glad you're happy with our service!

Hello-Thank you for your feedback. Is there anything we could have done to improve your Artemis Gallery experience? Please feel free to email me at ********** or call me directly at **********, extension 1117. I'm happy to discuss anything you might want to talk about in an effort to improve our products or services! Thank you again! Kindest regards, Kristen Gacoin-Client Relations Manager ~ Artemis Gallery

Thank you so much for your kind review and feedback! We appreciate your business and always enjoy working with you, as well! Looking forward to next time!:)

Hello-We appreciate your feedback, and once again, we are so sorry for the difficulties at the time your order was placed. Regarding the issues with the original item you desired, your offer was below the reserve set by the consignor, which presented difficulties with negotiations on that piece. Although our sales manager attempted to work with you and the consignor on that item quite a bit (a portion of the delay) the consignor wasn't willing to come down on the price, and monetary roadblocks of this sort are a part of the business, and beyond our control. It is true, and quite unfortunate, that our sales manager also experienced a sudden death in the family during this time and, being that we are a small gallery, we did not have an alternate plan in place to fill his position on short notice. We apologize for the interruptions in communications during this time, and that being short-staffed may have lengthened the time between correspondence between you and other staff members. We did our very best to keep you informed during this unusual time of unforeseen circumstances. To address the lengthy DHL shipping process: we clearly communicated our lack of a DHL account, which would present additional processes and steps to arrange and execute the shipment, over which we had little or no control. We did our very best to meet these challenges in accommodating your request to use DHL, but you are correct in that it admittedly took us more time than usual to ship your order to you using their services. We regret that all of these circumstances culminated in a negative Artemis Gallery experience-that is never what we want to hear, and we hope to never face this same chain of events again! But if we do, we will have taken what we've learned in the past and use the knowledge to present a better customer experience moving forward. Thank you again for your feedback, and we wish you all the best! ~ Artemis Gallery

Thank YOU! We are so happy that you're pleased!

Thank you for your review, and thank you for your business!

Thank you so much! We appreciate your business! We hope to see you again!

Thank you so much for your review! We are very happy to know how pleased you are with the service and staff, and the foundation that Artemis Gallery is built on. It's a pleasure doing business with you!

Thank you so much for the review! We're so glad to hear you're pleased with Artemis Gallery!

Hello! Thank you for your feedback. We have looked into the shipping cost, the size of the box and the size of your item. Since our insurance requires that we have a minimum of two inches of packing peanuts around the bubble wrap on all sides of the item in the box, and your item also included a small custom stand, we used the smallest box that we had in stock for your item. The 12X12X12 box is the smallest box we are currently using because the Certificates of Authority we enclose cannot be folded, and they're on letter-sized paper, in a large window envelope. The smallest box that we would have been able to have used, had we had them in stock, would have been a 12X12X6, and with our newer, discounted shipping prices that we have JUST implemented for our valued customers over the past week or two (THIS IS NEW AND WE HAVE YET TO SEND AN EMAIL OR COMMUNICATION OUT TO ANNOUNCE THIS, but we are very excited to be able to offer a new less-expensive rate now!) we would have been able to lower your shipping cost from $40 t0 $23 for that sized box. We will be contacting Live Auctioneers to process a $17 refund to your original payment method as soon as possible. We do hope that this detailed information, along with the refund due to our new lower, discounted shipping prices helps to explain our shipping processes a bit more as well as help recoup some of your costs. Thank you again for your feedback! We appreciate our valued customers, and I hope you have a fantastic day! Kindest regards, Kristen Gacoin-Client Relations Manager ~ Artemis Gallery

Thank you so much!

Thank you for the feedback! We're glad you were satisfied!

Thank you for the review! We're glad you're happy with your winning bid!

Hello-Please accept our profuse apologies for our current shipping delays. I know that you and I have been communicating a fair amount recently, and I still have both of your shipments on my calendar and, oddly enough, I was JUST about to send you a new shipping update later today! We have been experiencing a number of challenges including volume from past auctions, staffing shortages and changes in international shipping carriers that have caused delays, but we are working as hard as we can to get caught up, and we deeply regret any inconvenience or disappointment that these delays have caused our valued customers. Please look for a note from me later today with an update, and once again, we are so very sorry for the inconvenience. Thank you so much, and I'll be in touch soon! Kindest regards, Kristen Gacoin ~ Client Relations Manager-Artemis Gallery

Hello-I am surprised to see your comments, as you and I have had several, very recent, very detailed email communications regarding the reasons behind the delay of your shipment, the current status and rough timeline of when it will be shipped, and I've let you know I personally have your shipment on my calendar and will email you the tracking information as soon as it ships, within the next week. You and I seemed to have a genial exchange and mutual understanding of the situation, as was my interpretation from your last reply. We have extended our profuse apologies, and continue to extend them to you and all our valued clientele, for our current, unfortunate shipping delays and I've explained that we are working very hard to correct these issues. Your package is shipping out this afternoon, so please look for an email from me tomorrow morning with your tracking information as well as the automated email that will go out today with those details as well. Again, we do regret any inconvenience our current shipping delays have caused, and please do not hesitate to email me directly with any questions. Thank you! ~ Kristen@ Artemis Gallery

Thank you so much! We appreciate the review and are very happy that you're pleased with your items and Artemis Gallery! Thank you for your business!

Thank you so much for your fantastic review! We're so pleased that you're happy with Artemis Gallery, and I always enjoy working with you immensely! We appreciate your business, and I appreciate YOU!:) ~ Kristen@ Artemis Gallery

Thank you so much!

Thank you very much for your kind words and this fantastic review! I enjoyed every step of the journey with you and will strive to continue this five-star service! Much appreciated! Thanks again! ~ Kristen@ Artemis Gallery

Hello-We are sorry that you're unhappy with your painting and that you're in disagreement with the writer's viewpoint on the piece. We aren't in the practice of using filters during the photo process of our pieces, but especially with artwork and oils, different lighting can pick up such different qualities in a piece, and it really can make all the difference where it's displayed. Thankfully, our return policy does allow for these various factors that can't be accounted for until you receive an item in your home, and know whether a piece was the right choice for you. We normally only allow return of an item for a refund within 15 days of delivery and after that we offer account credit, but in this case, we would be happy to make an exception to our policy and have you return the piece for a refund. If you would like to contact me directly at **********, we can begin that process immediately! Thank you so much, and I'll look forward to hearing from you!

Thank you, Sheila! We appreciate your business!

Thank you so much! We appreciate your positive feedback!

Thank you! We appreciate your business!

Thank you so much for your kind words! We appreciate your business and are very happy that you're pleased!

Thank you for your positive feedback! We appreciate you taking part in our auctions!

Thank you!

We appreciate your business!

Thank you so much!

Merci beaucoup, Jean-Thierry!

Thank you so much! We appreciate your business!

Thank you so much for your kind words! We appreciate your business!

Thank you very much! We appreciate the positive feedback and kind words!

We are so happy that you're pleased with your item, and that it arrived safe and sound! We appreciate your business!

Thank you so much! We appreciate your thoughtful feedback, and for taking the time to post your review!

Thank you so much!

Thank you! We appreciate your business!

Thank you very much for taking the time to share these thoughts! We appreciate the feedback and hope we continue to please! Be well!

Thank you so much!

Thank you! We appreciate you!:)

Thank you so much for your kind words! We appreciate your business!